Privacy Policy

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LAST UPDATED April 1st, 2023

Introduction

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Alex and Company Realty, LLC.'s ("ACR") services, including the services made available through this web site, and any other software or services offered by ACR in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

What information does ACR collect and store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, ACR requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, ACR also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

Data, Diagnostic & Login Information

Using ACR’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on ACR’s web site. If you run into technical errors in the course of using the Services, ACR may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).

Analytics Information

As you navigate ACR’s website and use our Services, ACR may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on ACR’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.

Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.

Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.

Geo-Location Information

ACR does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.

What does ACR do with the information it collects?

ACR uses the information it collects in the following ways:

Personal Contact Information – We use this information primarily to administer our Services to you and provide you with updates and product announcements. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.

Billing Information – ACR does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment related transactions. Find information regarding Stripe’s privacy policy here.

Data, Diagnostic Information and Login Information – We use this information solely for the purpose of administering and improving our Services to you.

Analytics Information – ACR may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.

Disclaimers & Compliance

To maintain compliance, businesses should include various disclaimers depending on the nature of their products or services, as well as the jurisdiction in which they operate. Here are some common disclaimers to consider:

Privacy Policy: A privacy policy explains how a company collects, uses, stores, and protects user data. It should be easily accessible, usually through a link at the bottom of a website or in a prominent location within an app.
 

Terms and Conditions: Terms and conditions outline the rules and regulations users agree to when using a company's products or services. Like a privacy policy, terms and conditions should be easily accessible on a website or app.
 

Copyright Notices: A copyright notice establishes a company's ownership of intellectual property, such as text, images, and other content. It typically appears at the bottom of a webpage or in a document's footer.
 

Earnings and Results Disclaimers: For businesses that provide financial advice, investment tips, or similar services, an earnings or results disclaimer is crucial. It informs users that past performance is not indicative of future results and that the company is not responsible for any financial losses.
 

Affiliate Disclaimers: If a business participates in affiliate marketing, it should disclose these relationships to comply with advertising guidelines. Affiliate disclaimers can be placed near the affiliate links or within the content where the links appear.
 

Medical and Health Disclaimers: For businesses offering health or wellness products, services, or advice, a medical disclaimer is necessary. It clarifies that the provided information is not intended as a substitute for professional medical advice, diagnosis, or treatment.
 

Legal and Professional Services Disclaimers: Companies providing legal, accounting, or other professional services should include disclaimers stating that the information provided is for general informational purposes only and not intended as professional advice.
 

Testimonial Disclaimers: If a business uses testimonials, it must provide disclaimers stating that the results are specific to the individual and may not be representative of all customers' experiences.
 

SMS and Email Disclaimers: For businesses that send marketing communications via SMS or email, disclaimers are essential to inform recipients of their consent and provide a means to opt-out. All SMS Campaigns MUST be registered to a business or sole prop.
 

Cookie Policy: If a website uses cookies, it should inform users and obtain their consent in accordance with local regulations.

It's crucial to consult with legal counsel to ensure your business's disclaimers are comprehensive and compliant with the specific laws and regulations governing your industry and jurisdiction.

Website Disclaimers

Form Disclaimer

"By submitting this form, you consent to receive SMS messages and/or emails from our company. To unsubscribe, follow the instructions provided in our communications. Msg & data rates may apply for SMS. Your information is secure and will not be sold to third parties."

Text Disclaimer

"By receiving this message, you agree to our SMS communication terms. To opt out reply "STOP", at any time. Message and data rates may apply. Your information is secure and won't be sold."

Email Disclaimer

"This message, including any attachments, is intended solely for the use of the individual or entity to which it is addressed and may contain confidential and/or privileged information. If you are not the intended recipient, please delete this email immediately and notify the sender. Any unauthorized review, use, disclosure, or distribution of this email or its contents is strictly prohibited. The views and opinions of the organization they represent. While we make every effort to ensure that our emails are free from viruses, malware, and other malicious software, we cannot guarantee their security. Therefore, we advise you to take appropriate precautions before opening any attachments or links contained in this email. We assume no liability for any loss or damage arising from the use of this email or its contents. If you have any questions or concerns, please contact the sender or your IT department."

Legal and Regulatory

Earnings and Results Disclaimer

“The financial information, strategies, and projections provided on our website, products, or services are intended for educational and informational purposes only. Past performance is not indicative of future results, and individual success may vary. We cannot guarantee that you will achieve similar outcomes or results by following the information, advice, or strategies shared on our platform. We are not responsible for any financial decisions or actions you take based on the information provided. It is your responsibility to conduct your own research and consult with a qualified financial professional before making any investment or financial decisions. Our company disclaims any liability for losses or damages that may arise directly or indirectly from the use or reliance on the information provided. By using our website, products, or services, you agree to assume all risks associated with such use and to release our company, its affiliates, and partners from any claims, damages, or liabilities that may arise from your financial decisions.”

Testimonial Disclaimer

“The testimonials presented on our website, products, or services reflect the individual experiences of our customers and are provided for illustrative purposes only. They are not intended to guarantee, promise, or represent that all customers will achieve the same or similar results. Individual results and experiences may vary, and the outcomes mentioned in the testimonials should not be considered typical or standard. Our company does not verify the accuracy or authenticity of the testimonials, and they should be viewed as subjective opinions provided voluntarily by our customers. We cannot assure that every customer will have a similar experience or achieve the same level of satisfaction. By using our website, products, or services, you acknowledge and agree that our company is not responsible for any decisions or actions you take based on the testimonials provided.”

Affiliate Disclaimer

“Some of the links on this website, in our content, or within our promotional materials may be affiliate links, which means that our company may earn a commission if you make a purchase or sign up for a service through these links, at no additional cost to you. We recommend and promote only those products or services that we genuinely believe in and have personally reviewed, tested, or experienced. Our participation in affiliate programs is designed to support the ongoing maintenance and development of our website, content, and services. While we may receive financial compensation through your engagement with these affiliate links, please note that our opinions, recommendations, and reviews remain unbiased and objective. By using our website, products, or services, you acknowledge and agree that our company is not responsible for any decisions or actions you take based on the information provided. It is your responsibility to conduct your own research and consult with a qualified professional before making any investment or purchasing decisions.”

Sharing & Disclosure of Private Information

Third Party Applications and Your Use

ACR provides users with the ability to link to their Data on third party sites such as Facebook, Twitter and LinkedIn. Such linking is at the complete discretion of users. Because of this, ACR cannot be held responsible or liable for the linking of user’s Data to such third party sites, nor for how these third party sites use such links.

Marketing and Publicity

Per our Privacy and Conditions, you agree to permit ACR to identify you as a customer and to use your name and/or logo in ACR’s website and marketing materials.

Sale of Personal Information

ACR does not sell, rent, or trade your private information to any third parties in any way.

Service Providers and Business Partners

ACR may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Non-Private or Non-Personal Information

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.

Our Use And Disclosure of Information

ACR will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

Internal Uses of Your Personally Identifiable Information

We collect, store and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:

• Develop and deliver our services
• Process your transactions
• Provide customer service and manage your account
• Improve our products, services and marketing.

We provide access to personally identifiable information about our users only to those who require it for the above purposes.

ACR will not sell or rent any of your personally identifiable information to third parties. ACR will not share any of your personally identifiable information with third parties except in the limited circumstances described below.

We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics. If content generation is included in your services, we may share information with service providers under contract to create, edit and/or publish such content. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties. They are authorized to use your personal information only as necessary to provide these services to ACR.

We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Privacy of Use and/or to protect our right, protect your safety and the safety of others. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we reserve the right to provide that person or entity’s contact information (but not bank account or credit card information) to victims who request it.

We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified subscriber or limited group of subscribers, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it. We cannot guarantee that we will be able to do so in all cases, whether due to a time limit, court order, inability to effectively contact a subscriber, or other circumstances.

When a user signs up for a co-branded version of our service through links to www.alexbrazelton.com from our co-branded partner’s website, ACR will share with the co-branded partner that user’s name, e-mail address and physical address in order to provide enhanced integration between ACR’s services and the services of our co-branded partner. If you do not want your information shared with ACR’s co-branded partner, sign up for ACR directly through www.alexbrazelton.com and other sub-domains and not through a link from our partner’s website.

We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.

As with any other business, it is possible that in the future, ACR could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by ACR including customer account information, but would continue to be bound by this Privacy Policy until it is amended.

We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

The implementation of our Services, by its very nature, may require using your personally identifiable information to locate other information about you. Such use may include, but not be limited to, using your information to search the publicly accessible Internet sites as well as searching private information databases and sites.

The implementation of our Services, by its very nature, may require revealing your personally identifiable information in order to effect removal of Internet content about you. For example, we may have to disclose your name to a website in order to notify them to remove Internet content about you. This occurs with your express permission for a specific, given purpose.

Internal Uses of Your Personally Identifiable Information

We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by ACR’s customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.

Changes To Privacy Policy

If we decide to make material changes to our Privacy Policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.

You are also responsible for regularly reviewing the Privacy Policy and related documents. We reserve the right to modify this Privacy Policy at any time. No amendment to or modification of this Policy will be binding unless in writing and signed by a duly authorized representative of ACR or posted to the Site by a duly authorized representative of ACR.

In the event that ACR goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user’s personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.

Internal Uses of Your Personally Identifiable Information

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.

In addition to the principles, practices and policies set forth above in this Privacy Policy, ACR has adopted the following principles to govern its collection and processing of Personal Data:

Personal Data shall be processed lawfully, fairly, and in a transparent manner.

The Personal Data collected will only be those specifically required to fulfill ACR’s obligations to deliver the ACR service.

Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.

Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.

The data subject has the right to request from ACR access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to ACR.

About the California Consumer Privacy Act (CCPA)

Effective on January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by the business with whom they have established business relationships.

If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through this link.

Community

Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.

Questions, Complaints and Contacts

If you have any questions regarding this Privacy Policy, please contact us at alex@alexbrazelton.com, or by U.S. mail at the address below:

Alex and Co. Realty LLC.

Huntsville, AL 35816

Attn: Privacy Officer